We pride ourselves on a fully transparent set of operations. A high-stress lockout situation is made easier by knowing what to expect from your trusted Sams Security locksmith. For the safety of your vehicle, home, and business, we require proof of address, ownership, or insurance.
During the initial call or estimate request, we gather the details for the type of lockout or key service and your location. You will always speak directly with a Sams Security staff member, never a call center! Next, we dispatch a Sams Security locksmith to your location.
Your Sams Security locksmith expert will request proof of vehicle ownership, residence, or business. Our team requires this information before beginning any locksmith service. This ensures any key or lock changes are requested by authorized parties. We then assess the service type requested for the best solution and provide upfront pricing.
At this time, our Sams Security locksmith begins the technical process of fulfilling the service call, depending on the situation -- lockout, repair, or key replacement. We take great care to avoid property destruction in the case of lockouts. If destructive entry is the only solution, this is always discussed with our clients!
Once your Sams Security locksmith has resolved the service request, we provide our client with a brief recap of the lockout solution, lock change, or rekeying service and final payment. Customer satisfaction is a key focus for the Sams Security team!
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